Frequently Asked Questions  
 

Questions About Ordering
Can I pay with a check or money order?
Can my order be sent to a friend or relative?
Can my order be sent to work?
Do I have to order on line?
Do I have to use a credit card to buy from you?
How can I cancel or change an order?
How do I find my user name and/or password if I forget them?
How do I place an order?
How do I order on line?
How do I use coupons?
Is it safe to give out my credit card information on line?
Will I get my order faster if I call it in?
What if I can't find what I am looking for?
What is the fastest way for me to get my order?
When can I call in an order?
Why isn't there anything in my shopping cart after I click "order?"

General Questions
Can I stop by and shop at your store?
How long have you been in business?
What are Digital Discounts?
What are DIG$'s?
How do I use my DIG$'s to pay for shipping?
When are you open?
Where are you located?
Is it possible to print on Tin CD and DVD Cases you sell?
Do you provide printing and embossing services for the Tin Cases?

Shipping Questions
Can I get a Saturday delivery?
Can you arrange to have my order left on my doorstep?
Can you ship orders with the regular mail?
Do you ship to PO Boxes?
Do you ship to other countries?
Do you use the US Post Office?
How can I get a tracking number?
How do you ship your orders?
How much do you charge for shipping?
What if there is damage to my package?
What's the fastest way for me to get my order?
When should I expect my order?
When will my order ship?

Can I pay with a check or money order?
Do I have to use a credit card to buy from you?

You can pay with a check or money order in addition to credit cards.  You can place these orders on line by selecting check or money order.

How can I cancel or change an order?
If you want to cancel then please call or email our office as soon as possible.  It would be helpful if you can reference an invoice and./or account number.  If you want to change an order you can simply place a second order and then contact us that you wish to cancel your initial order.

Can my order be sent to a friend or relative?
Can my order be sent to work?

Under many circumstances this is not a problem. However, at times, we may be required to ask that you make a note with the credit card you are using that it is okay for us to ship to an address different than what your card bills to. This is a requirement from our credit card processor that protects the credit card user. For details on how to set up an alternate address click here.

How do I place an order?
Orders may be placed on our website. All major credit cards are accepted. We also accept checks or money orders. For details on all the ways you can order click here.

How do I find my user name and/or password if I forget them?
The easiest way is to have us automatically email it to you. When you reach the screen that asks you for this information (the Log In screen) there is link below the submit button that will take you to another screen that will allow you to enter your email address. Your log in information will be sent right away to your mailbox. If you have changed your email or it is incorrect in our database you will not get a response. If this happens you can simply create a new account and make notation that you have ordered from us before. We will then combine your old records with the new account you just set up.

How do I order on line?
Simply browse or search for items you are interested in. When you see something you wish to purchase enter the quantity you want. If the product is sold in different pack sizes choose which size you want. The next step is to click "order." You will then be taken to your shopping cart. From there you can go back and order more items. Once you are satisfied with your order you can proceed to check out.

If you have ordered using this system enter your user name and password. If you have ordered from us before, but not on this system then you can have your log in information emailed directly to you. If you never have ordered from us then you can proceed to set up a new account with us.

There may be times when we may not be able to email return customers their log in information. This could be because you have changed your email address, we never had your email on file or the email we had was incorrect. In these cases just set up an new account and make a note that you are a return customer. We'll be sure to combine your old orders with the new account you just set up. You will not lose any DIG$s.

How do I use coupons?
What are Digital Discounts?

Coupons (we call these Digital Discounts) can only be redeemed for on line orders. At the bottom of the shopping cart there is a box you can enter your coupon code(s) in.

Is it safe to give out my credit card information on line?
Absolutely. We utilize a secure server to handle all of your personal information. Please view our security page for more information.  An easy well to tell if the information you are about to enter will be secure is look for a padlock icon on your browser.  On Internet Explorer this is located on the bottom right along the status bar.  You can even click on this padlock to get confirm that our secure server certificate is valid. 

Will I get my order faster if I call it in?
No. We process and ship all orders in the order we receive them. The only exception are orders with 2 day, 3 day and overnight shipping. We try to get as many of these out every day. In most cases if an express order is received by 3pm (1pm on Fridays) it will ship. If we receive a phone order it will be given the same priority as if it were ordered on line.

What if I can't find what I am looking for?
The first thing you should do is look at the different categories of the things we sell along the left side of the screen. See if what you are looking for even falls into those categories. If that doesn't help then try a search. Just enter what you are looking for there and hit GO. If we have this product it should come up. If that still does not work for you then please email or call us.

What is the fastest way for me to get my order?
The fastest way is to ask for Next Day Morning. That will get your order by the next business morning in most cases. Next Day Service will get it there the next business afternoon. Make sure you order by the early afternoon to ensure that it will make it out of our office that day.

When can I call in an order?
When are you open?

Click here for our office hours, complete contact information and holiday schedule.  Please note that phone orders are no longer accepted. If you run into any difficulty or have any questions about our site, we'll be happy to help.

Why isn't there anything in my shopping cart after I click "order?"
This probably due to one of two things. The first is that you are trying to order an item that is available in different pack sizes and you did not choose a pack size.  Just go back and select the size you want. The other is that you browsers preferences are not set to accept cookies. You'll need to take a look at your browser options and set them to accept cookies.

Can I stop by and shop at your store?
As much as we love all of our customers the truth is that we are not set up to accept "walk in" customers. We use fulfillment facilities to pick and pack our orders and they are unable to accept walk ins.

How long have you been in business?
We started American-Digital in June of 1996, but did not take our first order until September of that year. We have had over 60 thousand happy customers since that time. Thank you for all the support!

What are DIG$'s?
DIG$s (Digital Dollars) are our frequent buyer program. Each on line order will earn you DIG$s good toward discounts on future orders. DIG$s can only be earned and redeemed with orders placed on line. For more details please visit our DIG$ page.

How do I use my DIG$'s to pay for shipping?
At the end of the entire checkout process you will be directed to a screen that will give you the option to redeem your DIG$.  Funds in the amount of the shipping discount you choose will be placed back onto your credit card account the same or next business day.

Where are you located?
Our offices are in Milford, CT. It's in New Haven County about 65 miles northeast from midtown Manhattan.  However, shipments can originate from several fulfillment facilities. These shipping points include CA, IL, MN, NE, NJ and OH.

Is it possible to print on Tin CD and DVD Cases you sell?
Yes. Over the years, many customers have gone ahead and printed on these with great results. Typically, they will use a silkscreen process. Some have even had these embossed. Unfortunately, we do not provide this service at this time.

Do you offer printing and embossing services for the Tin Cases?
We feel these are services best accomplished by utilizing a local printer. These are expensive cases and there can be a high margin of error when performing this type of work. Furthermore, samples will need to be sent to ensure that the work is done to spec. Many times, several samples will need to be created before the final draft is approved. Since we do not have the equipment, we would need to source this work out thereby further complicating and adding steps to the process.

Can I get a Saturday delivery?
Yes you can, but it can be quite expensive. It is the cost of FedEx Priority Overnight plus an $18.00 Saturday delivery charge. To request this for an on line order you must place the order on line and choose FedEx Priority Overnight as your shipping choice. Afterwards, call us at 203-838-0148 and provide the rep with your invoice number. We will apply a separate $18.00 charge for this service. We MUST have your order by 1pm on Friday to be certain it will ship that day.

Can you arrange to have my order left on my doorstep?
Unfortunately, this would be in direct violation with our credit card processing agreement. This request (or anything similar) cannot be made by our office under any circumstance. This can only be done at the discretion of the driver or the recipient. We are unable to honor any request to do anything but make a normal delivery.

Can you ship orders with the regular mail?
Do you use the US Post Office?

Unfortunately, we are unable to use the USPS at this time.

Do you ship to PO Boxes?
No.  We are unable to use the USPS at this time and FedEx will only ship to regular street addresses.

Do you ship to other countries?
Yes. As of 10/1/2014, we partnered with Bongo International to process orders outside the US and Canada. For details, see our international shipping page.

How can I get a tracking number?
If your order is being shipped FedEx Ground or Express, your tracking information will automatically be emailed to you the evening your order ships. If your order is being shipped UPS or USPS, your tracking number will become available the day after it ships by logging into your account and choosing view orders. Please note that this number will not become active until the evening (about 2 hours after the package is picked up).

How do you ship your orders?
You have several choices: Standard, Expedited, Three Day, Two Day, Next Day and Next Day AM.

How much do you charge for shipping?
Our shipping charges are directly based upon what shipping method you choose, the weight of the order, how far you are from our office and if any insurance is needed.  For UPS shipment charges are based on current published rates 9including any fuel surcharges).  For details please refer to our shipping information page

What if there is damage to my package?
If the outside of the package has damage then it should be refused on the spot. From there the claims process can begin. The likelihood that there is damage inside very likely if the outside is damaged. To find out what to do in this case click here.

If there is damage to the items inside a claim may also need to be filed. Many times this situation can be handled with filing a formal claim, but it is a good idea to get the ball rolling in case we do need to pursue a claim. The earlier it gets started the sooner it will be resolved. To find out what to do in this case click here.

When do you ship orders out?
We ship every day we are open. Monday-Friday with the exception of holidays. We give priority to 2 day, 3 day, overnight and expedited orders. These almost always ship the day of the order if it arrives by early afternoon. We'll be sure to notify you if it does not ship. Ground orders are sent out in the order they are received. Backorders can always delay an order shipping. We do our best to keep you informed.

When should I expect my order?
This depends on when we ship it, what kind of shipping you ordered and where you are. If you ordered 2 day or overnight, you should receive it by the next or second business day. If your order is shipping ground then you should see it anywhere from 1 to 6 business from the day we ship it. For a more precise date of arrival just track your package. For details please refer to our Shipping Information Page





























































 
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