SHIPPING INFORMATION  
 

Shipping Methods
American-Digital offers several shipping options. Currently, we use FedEx for most of our outbound shipments. If you require express delivery please choose one of the guaranteed express services (3 Day, 2 Day or Next Day). If you need your order for a Saturday or require some other type of special delivery just call or email us and we'll take care of it for you. Shipping cost is determined based on the level of service, weight and destination. Orders totaling over 200 pounds should call or email us for an exact rate.

Standard Delivery
Standard Delivery is our most economical method of shipping. In most cases, your order will arrive within 5-8 business days from the date of placing your order and will usually be sent via FedEx Ground. Sometimes UPS Ground or the USPS may be used instead. This is not a guaranteed service. Typically, we ship in stock orders within a few days of it being placed.

Expedited Delivery
When Expedited Delivery is selected you order will, typically, arrive within 3-5 business days. This is not a guaranteed service. In most cases, your in stock order will ship the same or next business day and will usually be sent via FedEx Ground. The main difference between our expedited and standard services is that standard may take a few days prior to shipping.

Three Day Service
Our three Day Service method of delivery is not a guaranteed service. Almost all of these in stock orders received prior to the cutoff time will go out the same day and ship via FedEx 3 Day Service. Occasionally, it is not possible to go out the same day, but that is a rare occurrence and we do our best to notify you of these types of delays.

Two Day Service
Our Two Day Service method of delivery is a guaranteed service. A delivery attempt will be made on in stock orders within two business days. Weekends and holidays are not included and orders must be received before 2pm eastern time (noon on Fridays). This guarantee is limited to the price paid for shipping only. We utilize FedEx to ship most of our express services. Therefore, our guarantee does not apply to circumstances beyond FedEx's control like weather, wrong address, incomplete address or if no one is present to sign for the package.
•  If you place an order at 11am on a Thursday a delivery attempt will be made by Monday. If there is a holiday then the attempt will be made by Tuesday.
•  If you place an order at 4pm on a Thursday a delivery attempt will be made by Tuesday. If there is a holiday then the attempt will be made by Wednesday.
•  If you place an order from noon on a Friday until 2pm on a Monday (all times are eastern) a delivery attempt will be made by Wednesday. If there is a holiday then the attempt will be made by Thursday.
•  Certain zip codes (primarily very rural areas) may take an extra day. If you are located in a very rural area or in Alaska or Hawaii this may be a more common occurrence.

Standard Overnight
Our Next Day Service method of delivery is a guaranteed service. A delivery attempt will be made on in stock orders by the next business day. Weekends and holidays are not included and orders must be received before 2pm eastern time (noon on Fridays). This guarantee is limited to the price paid for shipping only. We utilize FedEx to ship our express services. Therefore, our guarantee does not apply to circumstances beyond FedEx's control like weather, wrong address, incomplete address or if no one is present to sign for the package.
•  If you place an order at 11am on a Friday a delivery attempt will be made by Monday. If there is a holiday then the attempt will be made by Tuesday.
•  If you place an order at 2pm on a Friday a delivery attempt will be made by Tuesday. If there is a holiday then the attempt will be made by Wednesday.
•  If you place an order from noon on a Friday until 2pm on a Monday (all times are eastern) a delivery attempt will be made by Tuesday. If there is a holiday then the attempt will be made by Wednesday.
•  Certain zip codes (primarily very rural areas) may take an extra day. If you are located in a very rural area or in Alaska or Hawaii please go to fedex.com or call 800-463-3339.

Priority Overnight
Priority Overnight method is a guaranteed service. A delivery attempt will be made on in stock orders by the next business day (usually before noon). Weekends and holidays are not included and orders must be received before 2pm eastern time (noon on Fridays). This guarantee is limited to the price paid for shipping only. We utilize FedEx to ship our express services. Therefore, our guarantee does not apply to circumstances beyond FedEx's control like weather, wrong address, incomplete address or if no one is present to sign for the package.

If you place an order at 11am on a Friday a delivery attempt will be made by Monday. If there is a holiday then the attempt will be made by Tuesday.

If you place an order at 2pm on a Friday a delivery attempt will be made by Tuesday. If there is a holiday then the attempt will be made by Wednesday.

If you place an order from noon on a Friday until 2pm on a Monday (all times are eastern) a delivery attempt will be made by Tuesday. If there is a holiday then the attempt will be made by Wednesday

Certain zip codes (primarily very rural areas) may take an extra day. If you are located in a very rural area or in Alaska or Hawaii please go to fedex.com or call 800-463-3339.

A "business day" is considered ONLY to be Monday - Friday with the exception of legal holidays. For example, a Next Day Service package that ships on a Friday will arrive that Monday (as long as it is not a legal holiday). If a 2 Day Service package ships out the Thursday before Memorial Day it will arrive on Tuesday.

It should also be noted that FedEx, UPS, the USPS or any other courier cannot be held accountable for delays that are beyond their control. These include, but are not limited to, bad weather, airport delays and acts of war or terror. For more details on these exceptions, please contact FedEx directly.

Service Guarantees
We guarantee on time delivery for our express services. Our express services include the following: Two Day Service, Next Service, Next Day AM Service.
•  Standard and Expedited services are not guaranteed
•  Guarantee is based on the day an order ships
•  In stock orders with one of the express services will ship the same day when received before 2pm (eastern time) Mon - Thurs (excluding holidays or days we are closed). On Friday in stock express orders must be received by noon (eastern time) to ship the same day.
•  In stock orders placed Fridays after 12pm (noon), Saturday and Sunday will ship on Monday. If Monday is a holiday then these orders will ship on Tuesday.
•  If an order is not in stock we will contact you via phone and/or email to inform you of the situation and provide you with alternatives. If we are unable to reach you or do not hear back from you prior to the shipping deadline the order may not ship until the next business day.
•  A business day is defined as Monday - Friday excluding holidays and days our office is closed. To see our operating hours go here. Our current holiday schedule can be found here. Our office may close due the weather or other emergency without notice.
•  We utilize FedEx to ship our express services. Therefore, this guarantee does not apply to circumstances beyond the control of the courier like weather, wrong address, incomplete address or if no one is present to sign for the package.
•  The service guarantee does not apply if a delivery attempt is made and no one is there to sign for it.
•  The service guarantee applies to the price paid for shipping only.
•  To qualify for the service guarantee we must be contacted by phone or email within 5 business days of receipt of your order. Requests made after this time cannot be honored.

Shipping Confirmations
You will receive an email confirmation the evening or morning after your order ships. You can also log onto your account to track your package. Simply log in and proceed to the VIEW ORDERS screen. The far right will display a tracking number with a direct link for you to track your package.

Address Corrections
When entering your ship to information, please be sure to check for accuracy. If the zip code is incorrect or a suite or apartment number is not indicated the courier can (and will) assess an address correction fee. Even more important than the fee is the fact that it can delay delivery of your order. Should this fee be assessed we will need to bill for this. The charge is $15 and will be applied to your credit card on a separate invoice (which will be emailed to you) or on your next order. We will also make the necessary adjustments to your account information so this charge will not appear in the future.

Package Returns and Refusals
After three delivery attempts are made without being able to complete the delivery to the person on the label, the package will usually get routed back to the warehouse right away. When this occurs the courier, will charge us for this return. Subsequently, this cost must be passed on. This amount is one component of what will be deducted from the amount to be credited from the returned goods. Therefore, the credit card used for the purchase will be credited for the amount of the goods less original shipping & handling, applicable restocking fees and the added charge by the courier for the return.

If a delivery attempt is made and the recipient refuses the package without prior approval from our office, the courier will charge us for this return. Subsequently, this cost must be passed on. This amount is one component of what will be deducted from the amount to be credited from the returned goods. Therefore, the credit card used for the purchase will be credited for the amount of the goods less original shipping & handling, applicable restocking fees and the added charge by the courier for the return.

Delivery Procedures
In accordance with our credit card processor agreement, we are compelled to ship only to the exact address that applies to the card being used unless there is prior approval. Therefore, we have specific instructions with our courier to ship only to the address as it is printed on the label. We are unable approve the delivery of packages without a signature. However, the individual driver may release a package on his own. That is acceptable. We simply cannot make any kind of notation instructing the driver to do this. Furthermore, we are unable to comply with any request to do this.

Claims for Lost or Damaged Packages
We do our best to ensure that all orders are packed properly when they leave our office. We even go as far as to double and triple checking for accuracy. We also double box jewel cases that ship from our facility. All contents of each order are also visually inspected before they are even put in its box. When your package leaves our warehouse we put it in good hands. FedEx has a great track record and we rarely have any complaints.

Lost Packages - FedEx
If you feel that your package should have arrived, we suggest you track it to see the status. You can log onto your account and then go to view orders. This will display all of your orders with us along with tracking numbers. Click on the appropriate tracking number and it will take you directly to your information.

In most cases, your package will be delayed for some reason. Usually because it was misrouted, a incorrect address was given or an attempt was made, but no one was there to sign for it. If it is in fact lost (or the tracking information seems to go nowhere) then call the shipper right away.

FedEx Toll Free: 800-GO-FEDEX (800-463-3339)
UPS Toll Free: 800-PICK-UPS (800-742-5877)
USPS Toll Free: 800-ASK-USPS (800-275-8777)

They will begin the process of trying to locate the package. It is usually called a tracer. This can take some time. Up to 10 business days in some cases. If it cannot be located then a claim will need to be filed. As soon as the claim is approved we can resend your order. However, we cannot do this until the claim is actually approved.

If you need your order (or parts of your order) faster than the standard claims process allows we can make arrangements to send out replacement merchandise prior to claim approval. Typically, this will involve entering an entirely new order and sending it out. We will need to charge your card for this, but will credit it right back after the claim is approved. We will not charge you shipping on the second order, but cannot upgrade the method shipping. For instance, if the original order went FedEx Ground this reshipment would need to be sent FedEx Ground as well. Any faster shipping would need to be paid for.

Package Contents Arrive Damaged - FedEx
In many cases shipping damage may not be noticed during the short time the driver delivers your order. Also, damage to the contents may not even be visible from the outside of the box. It could have been dropped or crushed, thereby damaging the contents. Therefore, it is imperative that all contents are thoroughly inspected as soon as possible. Failure to report damage within 10 business days of receipt of the package could result in us being unable to provide credit or replacements. When internal damage is found, follow the same procedure as above by calling the courier immediately.

FedEx Toll Free: 800-GO-FEDEX (800-463-3339)
UPS Toll Free: 800-PICK-UPS (800-742-5877)
USPS Toll Free: 800-ASK-USPS (800-275-8777)

Remember to have your tracking number handy. You can find this on the address label or if you log onto your account. Following this procedure will save a lot of time in the overall claims process. Please contact us afterwards so we can do what we need to on our end. Typically, we will need to file a claim for the damaged contents of the package. This can take up to 10 business days to occur. Unfortunately, we cannot resend the order (or replacements) until a claim has actually been approved by FedEx. The overall process goes much faster if you are able to act immediately on a damaged package. There is a 2 week (14 calendar day) limit from the date of delivery (or attempted delivery) on filing any claim.

If it appears that the damage is minimal then call or email us. In many instances the time and effort to go through an entire claims process may not justify the value of what is damaged. The most common item that arrives damaged are the hard plastic jewel cases. Even though these (and most everything else) are double boxed and inspected prior to shipping there can be damage from time to time. Usually, it is the result of the box taking a blow or being dropped in an unusual way.

Most of the time, our procedure is to apply a credit directly onto the card that was used for payment for what is damaged including the pro-rated rate cost of any shipping, handling and sales tax). if you would prefer to be sent replacements, please let us know at the time of notification. However, we will not be able to honor any replacement request made beyond 10 business days after receipt of your order. We will not be able to send replacements for small amounts of damage. Ultimately, that amount is at the discretion of the returns department.

If a package arrives with extensive damage we will file a claim with FedEx. Once it is approved, we will send replacements. If you need your order (or parts of your order) faster than the standard claims process allows we can make arrangements to send out replacement merchandise prior to claim approval. Typically, this will involve entering an entirely new order and sending it out. We will need to charge your card for this, but will credit it right back after the claim is approved. We will not charge you shipping on the second order, but cannot upgrade the method shipping. For instance, if the original order went FedEx Ground this reshipment would need to be sent FedEx Ground as well. Any faster shipping would need to be paid for.

International Shipping
We are now accepting orders and shipping to locations outside the US or Canada. We partnered with Bongo International. They will handle the processing of these order. For details, please view our international shipping page.

 
 
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