We have attempted to make your experience at American-Digital as simple and straight forward as possible. Our three ways of ordering make it possible for anyone to place an order at any time from anywhere. Most orders received by 1:00pm eastern time (12:00pm on Fridays) will ship that same day, assuming that all items are in stock and credit card approvals are verified. If not, we will make every attempt to inform you of your order status in a timely manner. Ground orders are processed in the order they are received. However, priority will be given to 2 day and overnight orders. Please note that we are closed on weekends and holidays.
We go to great lengths to ensure that your order is packed with care and accuracy. Each package is double checked and all products go out in perfect condition. We even go as far as to double boxing our jewel cases. However, between the time it leaves here and arrives in your home or office damage can occur. Please refer to the two links below on how to handle those rare instances when there are problems in shipping:
Please make a note of your invoice number and serial number and keep it in a safe place. Never discard or deface manufacturer supplied items, especially during the warranty period. These items are necessary for the safe transport and operation of your unit and are required by us in the event of a return authorization. Such items include the original manufactory carton, any and all Styrofoam, cardboard or plastic materials, accessory items, manuals and warranty information and/or registration cards. It is critical to follow these guidelines. In the event that the product need be returned to us additional restocking fees may be applied.